PRIVACY POLICY

We recognise that your privacy is important to you and we are committed to protecting the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles which form part of the Privacy Act govern the way in which we manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

GENERAL PRIVACY STATEMENT

You may visit The Derwent Experience website without telling us who you are or revealing any personal information about yourself. However The Derwent Experience does give you the opportunity to provide to us some of your personal contact information in order to receive information from The Derwent Experience. This information includes your name, email address and country of residence. We will only use this information for the purposes described in this policy statement.

TYPES OF INFORMATION COLLECTED

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, contact details and other information relevant to providing you with the services you are seeking, or someone else you know is seeking.

PURPOSES OF COLLECTION

Generally, we will collect and use your personal information for one or more of the following reasons:

• providing information and services to you or someone else you know;

• processing an application you have made;

• undertaking various activities required by law;

• providing you with information about other services that may be of interest to you that we, our members and other organisations that we have affiliations with may offer;

• providing you with promotional information about us, our members and other organisations that we have affiliations with;

• facilitating our internal business operations, including the fulfilment of any legal requirements; and

• analysing our services and customer needs with a view to developing new and/or improved services.

METHODS OF COLLECTION

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is impractical to collect personal information directly from you. We may obtain personal information about you from our members or other organizations with which we have affiliations, where the transfer of your information to us is legal and in keeping with this privacy policy.

FAILURE TO PROVIDE INFORMATION

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you or they are seeking.

INTERNET USERS

If you access our website, we may collect information about your connection session in the form of your IP (Internet Protocol) address and domain name. Also, our website may from time to time use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not contain personal information per se, but they may link back to a database record about you. We may use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Ultimate Winery Experiences Australia. Your personal information will not be released unless the law permits it or your permission is granted.